From Crisis to Resilience HC Lessons from the Port Authority

Businesses face multiple challenges during a crisis. What if your headquarters were the point of impact, and you were responsible for critical infrastructure in the region? This was the situation Mary Lee Hannell, Chief of Human Capital for the Port Authority of New York and New Jersey, found herself in during and after the attack on the World Trade Center on 9/11. In this bonus episode, Hannell joins Rebecca Ray, Leader of the Human Capital Center of The Conference Board, to discuss how Hannell provided leadership in the wake of the crisis—and why a human-centric approach helped keep the organization moving forward. 

Tune in to find out how to: 

• Keep an organization and business moving through a crisis  
• Support employee mental health in the wake of a tragedy 
• Move beyond a crisis to become more resilient

For more Trusted Insights for What’s Ahead^®: 

• Visit: Our Well-Being at Work hub 
• Read: Managerial Support for Well-Being and Mental Health 

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